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What You Agree To When You Use digimon888

These terms set out the rules that govern your account, your deposits via Touch 'n Go eWallet, Boost, or GrabPay, and how we handle disputes.

Account eligibility rulesPayment terms — Touch 'n Go eWallet, Boost, GrabPayDispute and complaint processData handling and privacyChanges to these terms
digimon888 What You Agree To When You Use digimon888
HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Account Rights

Your account data is held securely and used only for the purposes stated in our privacy notice — verifying your identity, processing transactions through Touch 'n Go eWallet, Boost, or GrabPay, and providing account support. We do not sell your personal information to third parties. Cookie use on the site is limited to session management, fraud detection, and performance — you can adjust cookie preferences in your browser settings at any time.

Data Retention

We keep account records for as long as required by applicable law. When retention is no longer required, data is deleted or anonymised on a scheduled cycle.

Account Security

Each login uses OTP verification tied to your registered mobile number. Suspicious activity triggers an automatic account hold pending your confirmation via email or live chat.

Request Your Data

You can request a copy of the personal data we hold on your account. Submit the request through the Help Centre and we will respond within the timeframe required by applicable law.

Update or Correct Details

If your registered name, phone number, or linked wallet details change, contact support to update them. Changes affecting payment rails like GrabPay or Boost require identity re-verification.

LEGAL CONTACT PATHS

How to Reach Us About a Legal Matter

If you have a question about these terms, want to report a breach, or need to request account data, our support team handles legal queries through the channels below. For formal complaints, put your concern in writing so we have a record to act on — live chat is fine for general clarification, but a written submission gets a tracked response.

Live Chat Connect through the chat icon in the app or browser lobby. Available for account-level legal clarifications; your session is logged for reference.
Email Support Send formal legal requests or written complaints to our support address. We respond to written submissions with a case reference number you can follow up on.
Account Help Centre Access the Help section from your account dashboard for policy articles covering terms, data requests, and the formal dispute submission form.

Common Legal Questions About Your Account

These are the legal questions we hear most often. If your question is not covered here, the Help Centre in your account dashboard has a formal inquiry form that routes straight to our compliance team.

Access depends on local law and is available where local law permits in your region. Check your local regulations before opening or continuing to use an account.

We may suspend or permanently close accounts where a breach is confirmed. Any verified balance tied to legitimate activity is reviewed; funds linked to the breach may be withheld pending investigation.

Yes. Submit a data access request through the Help Centre in your account dashboard. We will respond within the timeframe required by applicable law and provide a full summary of what we hold.

Send a written complaint via email or the Help Centre form. Include your account ID and a clear description of the issue. You will receive a case reference number for tracking.

Yes — our terms apply to all transactions on your account, including those processed via Touch 'n Go eWallet, Boost, or GrabPay, alongside the terms of each respective payment platform.

We send a notification to your registered email before any material change takes effect. Logging in after that date is treated as acceptance of the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.